Refund policy
Return and Refund Policy
We want you to be happy with your gear. Here is how returns work.
Faulty or damaged items
If your item arrives damaged or stops working properly, contact us within 7 days of delivery with your order number and a photo or short video of the problem. We will replace the item or refund you, whichever you prefer, and we will cover the return courier cost. For customers in South Africa, your rights under the Consumer Protection Act for defective goods always apply.
Changed your mind
- South Africa: You may cancel and return an online purchase within 7 days of receiving it, without giving a reason. The item must be unused, in its original packaging with all accessories included. You are responsible for the cost of sending it back.
- International orders: We accept returns only for faulty or damaged items, as described above. We cannot accept returns for change of mind on international orders, because of the cost of return shipping.
How to start a return
- Message us at Kevinavenant02@gmail.com or WhatsApp +27 69 110 1105 with your order number and the reason for the return.
- We will confirm and give you the return address.
- Send the item back in its original packaging.
Refunds
Once we receive and check the item, we will refund the amount you paid for the product to your original payment method within 5-7 business days. Original shipping costs are refunded only if the item was faulty or we sent the wrong product.
Not accepted for return
Items that are used, damaged by misuse, or missing parts or packaging (unless faulty).
Contact us
Kevinavenant02@gmail.com or WhatsApp +27 69 110 1105